Here’s your professionally reformatted and uniquely structured Job Description for the Branch Manager role, including a clear roles & responsibilities table and a qualification matrix.
Job Title: Branch Manager – Retail & SME Banking
Department: Branch Banking & Operations
Reports To: Cluster Head / Regional Manager
Location: [Insert Location]
Date: [Insert Date]
Job Purpose
The Branch Manager is accountable for delivering exceptional financial performance by achieving Retail and SME targets through world-class sales and service management. The role ensures operational efficiency, compliance with the Bank of Tanzania (BOT) regulations, and adherence to the institution’s policies. This includes managing branch operations, driving customer acquisition and retention, ensuring seamless service delivery to corporate and retail customers, and maintaining a strong presence in the local business community.
| # | Responsibility | Detailed Description |
|---|---|---|
| 1 | Branch Leadership | Lead and motivate a high-performing branch team to deliver exceptional business performance and customer service. |
| 2 | Sales Growth | Drive CASA (Current Account Savings Account) and fee-based income growth through targeted sales strategies and cross-selling of products. |
| 3 | Customer Relationship Management | Build and maintain profitable relationships with Retail, SME, and Corporate clients, ensuring high levels of satisfaction and loyalty. |
| 4 | Customer Acquisition & Retention | Identify and seize new business opportunities while retaining and deepening relationships with existing customers. |
| 5 | Operational Efficiency | Oversee the branch’s daily operations to ensure optimal workflow, compliance, and productivity of staff. |
| 6 | Regulatory Compliance | Ensure all branch activities adhere to BOT regulations, internal controls, and compliance policies. |
| 7 | Records & Reporting | Maintain accurate transaction records, including inter-bank transactions, and prepare periodic and statutory reports for management. |
| 8 | Branch Control Procedures | Monitor and strengthen branch controls with a specific focus on financial security and risk mitigation. |
| 9 | Problem Resolution | Handle complex client issues promptly and effectively, collaborating with other branches/offices to deliver seamless service. |
| 10 | Staff Development | Promote a service-oriented culture through coaching, mentoring, and motivating staff to achieve business and service excellence. |
| 11 | Community Engagement | Represent the bank in community events to enhance brand visibility and generate business leads. |
| 12 | Backup Operations Management | Act as relief for the MCSOP / Ops Manager during absences, as directed by the Cluster Head. |
| # | Responsibility | Detailed Description |
|---|---|---|
| 1 | Branch Leadership | Lead and motivate a high-performing branch team to deliver exceptional business performance and customer service. |
| 2 | Sales Growth | Drive CASA (Current Account Savings Account) and fee-based income growth through targeted sales strategies and cross-selling of products. |
| 3 | Customer Relationship Management | Build and maintain profitable relationships with Retail, SME, and Corporate clients, ensuring high levels of satisfaction and loyalty. |
| 4 | Customer Acquisition & Retention | Identify and seize new business opportunities while retaining and deepening relationships with existing customers. |
| 5 | Operational Efficiency | Oversee the branch’s daily operations to ensure optimal workflow, compliance, and productivity of staff. |
| 6 | Regulatory Compliance | Ensure all branch activities adhere to BOT regulations, internal controls, and compliance policies. |
| 7 | Records & Reporting | Maintain accurate transaction records, including inter-bank transactions, and prepare periodic and statutory reports for management. |
| 8 | Branch Control Procedures | Monitor and strengthen branch controls with a specific focus on financial security and risk mitigation. |
| 9 | Problem Resolution | Handle complex client issues promptly and effectively, collaborating with other branches/offices to deliver seamless service. |
| 10 | Staff Development | Promote a service-oriented culture through coaching, mentoring, and motivating staff to achieve business and service excellence. |
| 11 | Community Engagement | Represent the bank in community events to enhance brand visibility and generate business leads. |
| 12 | Backup Operations Management | Act as relief for the MCSOP / Ops Manager during absences, as directed by the Cluster Head. |
| Category | Requirements |
|---|---|
| Education | – University degree in Business Administration, Economics, or related field. – Professional qualifications in banking, finance, or marketing are an added advantage. |
| Experience | – Minimum 5 years of relevant experience in a similar leadership role within banking. – Proven track record in sales growth, branch operations, and customer relationship management. |
| Skills | – Strong leadership and people management abilities. – Excellent communication and interpersonal skills. – In-depth knowledge of banking legislation, sales principles, and financial services. |
| Competencies | – Strategic thinker with strong commercial awareness. – Exceptional decision-making skills. – Ability to build strong internal and external relationships. |
| Personal Attributes | – Resilient under pressure. – Service-driven mindset. – Results-oriented and proactive. |
Unique Value of the Role
This role blends strategic leadership, operational oversight, and business development to position the branch as a growth engine for the bank. By combining financial performance targets with a customer-first service culture, the Branch Manager plays a key role in driving profitability, compliance, and brand reputation in the local market.
If you’d like, I can now enhance this into a recruitment-ready job advert that is engaging and market-attractive while keeping the professional tone. That would make it perfect for posting on job boards or LinkedIn.
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